Return & Refund Policy

At Halo Market, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Returns

Returns must be requested within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging whenever possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We'll work quickly to find a suitable solution.

Refunds

Once your request has been reviewed and approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or supplier restrictions.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding a return or refund request, please contact us through our Contact page.

Halo Market reserves the right to refuse returns that do not meet the conditions outlined above.